Welcome to Cu-Creations Sheet Metal shop
Visit us at 837 West Century St., Ste. E, Santa Maria, CA 93455

Welcome and thank you for visiting
Cu-Creations online! Below is a list of our most Frequently Asked Questions and ordering information. If you have any other questions please e-mail us @ info@cu-creations.com or call 805-925-8285.

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Frequently Asked Questions
&
Ordering Information:

Custom Products
Crating and shipping
Measurments and guage
Cu-Creations Services
Quotes
Returns
Replicateing items
How items get packaged shipped
payment methods
Terms and Conditions

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Does Cu-Creations offer Custom Products?
YES! We are specialized in creating many custom copper and other metal products! Check out some of our past custom works HERE!

How long does it take for Cu-Creations to create and ship items?
Most Custom Copper products ship within 7 to 21 days. We will notify you if there is a change for shipping your purchases.

What If I don't know the exact measurments and guage needed for my project?
Give us a call! We'll give you advice for your certain project.

What does Cu-Creations offer?
We do almost everything metal! We work with you to create custom peices for commercial and residential properties! Anything from standard copper gutter to water features.

Can I return items?
We don't accept returns for custom items. If you have a question concerning returns please call us before ordering!

Can Cu-Creations replicate items?
We sure can! And have!

How do items get packaged shipped?
Most items are large in scale and crated with care. We receive complements all the time about how great our packaging was!

What payment methods does Cu-Creations take?
Google Check out, Check, Cash.

Terms and Conditions
Terms And Conditions of Custom Work:
Cu-Creations offers custom fabrication of sheet metal products built to the customer’s specific requirements. By commissioning Cu-Creations to fabricate a custom product, purchaser is agreeing to the following terms and conditions.
Made-To-Order, Custom & Special Orders: Many of our products/services are unique and are manufactured specially for you and are not returnable. A custom or special order may not be cancelled after three days. After production has begun, changes to custom orders are usually not possible and can only be made at the discretion of the manufacturer/artisan and may incur additional charges.
TAXES:
It is Purchaser's obligation to provide Seller with a valid tax exemption certificate. Purchaser shall be solely responsible for the payment of any excise, privilege, sales and/or use tax applicable to the sale, delivery, installation and/or use of the Work. Purchaser agrees to indemnify Seller for all such liabilities.
Freight Carrier (by Truck):
If your order ships by truck, a representative from the freight company will contact you by phone to arrange the delivery, usually within a specific four-hour time period. Please be aware that all freight (truck) deliveries are to the curbside only and you will be required to provide assistance to the driver to unload your shipment from the truck. Please keep in mind the weight and size of your delivery as additional helpers may be needed to unload and transport your packages. If you are unable to provide assistance, it may be necessary for the driver to use a tailgate lift at an extra charge. As with all deliveries, please thoroughly inspect the contents of all packages for damages before signing for the delivery. When signing for your package, please write "'uninspected', possible damage" near your name when signing for it so that we may help file a claim for you if there is concealed damage. Otherwise, you would be required to file the claim.
Damages
Shipping damage is very rare but, unfortunately, it sometimes happens. However, if procedures are followed we will be able to resolve issues quickly and satisfactorily. It is of the utmost importance that any damages are reported to us as soon as possible and not later than 10 days from receipt of packages because no damage claims will be accepted by shipping companies after 10 days from date of delivery. If you allow this time to elapse no claims can be made; a return cannot be accepted and we will be unable to provide a replacement or refund. If you intend to store an item for later use you should unpack it and examine for possible hidden damage. Also, be aware that, when you sign for a package, you are signing a document transferring ownership to you; that states you have inspected the shipment and that it is in good condition.
Damage claims with Freight Carriers may only be made by the owner. So, if you do sign for a package and later realize it has been damaged in the shipping process, as the owner, you will need to file a claim with the freight company.

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